Policies & Procedures

GENERAL QUESTIONS

Can I watch a class before I sign up?
Yes. We want you to be sure this is something that would be a good fit for you (and your dog). A complimentary drop-in visit will allow you to watch from the sideline to get a better sense of class. Remember to leave your dog at home. Please arrive 10-15 minutes early so you can read and sign our Liability Waiver. CONTACT F&P TODAY to schedule your drop-in visit.
What age do I have to be to participate?
You must be at least 18 years old to be your dog's handler. Participants 12 years or older can be part of a Couple Team but must be: given parent/guardian's permission, present and pass the Consultation, given health clearance (if needed), always under parent/guardian control and supervision, and not given control of the dog at any time.
Can children participate in classes?
Participants 12 years or older can be part of a Couple Team but must be: given parent/guardian's permission, present and pass the Consultation, given health clearance (if needed), always under parent/guardian control and supervision, and not given control of the dog at any time.
I have no workout experience. Can I still participate?
Yes! Our classes are designed as all-level classes with modifications (degree of difficulty options) provided to accommodate all skill levels, so REQUEST YOUR CONSULTATION TODAY to get started.
Do I need a doctors permission to attend class?
Your health and safety is important to us. With this in mind, your consultation will include a physical activity readiness questionnaire that will help determine if you should consult your doctor before starting activities with us.

CLASSES – Prices, Schedule, Location, etc.

What should I bring to class?
REQUIRED

    Your dog!
    6 ft. hands-free leash, nylon OR leather leash*
      No retractable leashes.
    Flat buckle collar, martingale, or harness*
      No slip collars. Prong collars acceptable with instructor approval.
    Gym Shoes*
    Potty Bags

*For your team's safety, you will not be able to participate in class without these items.

RECOMMENDED

    Water (for you and your dog)
    Athletic clothes (highly recommended)
    Yoga Mat (highly recommended)
    Workout Towel for you
    Treats & treat pouch
    Towel or (elevated) bed for Dog’s Place/Home
What if it rains?
Classes at our outdoor location(s) will be canceled if it is raining or if the ground is still wet. Teams with reservations will be contacted in the event of a cancellation due to weather. Most dogs do not perform as well (if at all) when it is wet and/or raining! You will not lose a class credit for classes cancelled due to weather.
I have more than one dog. Can I attend class with both of them?
For everyone's safety, there is only one dog allowed per handler. In order to have multiple dogs attend class, there needs to be another handler that has:
1.) Completed a consultation with that additional dog
2.) Created his/her own MINDBODY Account
3.) Reserved a spot in class via MINDBODY
Can two different people bring the same dog to different classes?
Yes, but this would be considered two different teams. Each person will need to:
1.) Complete a consultation with that dog (you can complete a Team Consultation - one dog, two people)
2.) Create his/her own MINDBODY Account
3.) Reserve a spot in class via MINDBODY.
Can I drop off my dog and have you work out with him/her?
No, we want YOU to work out with your dog so you can be healthy, active and fit TOGETHER!

DOG INFORMATION

Do I have to bring a dog to participate?
Yes, we want YOU to work out with your dog so you can be healthy, active and fit TOGETHER!
What age does my dog have to be to participate?
All dogs must be at least four months old and fully vaccinated (DHPP, Bordetella and Rabies) with up-to-date vaccine records submitted to Feet & Paws Fitness.
Are female dogs in season permitted in class?
No. For the safety of everyone in class, please refrain from coming to class when your dog is in heat.
Are there any breed restrictions for the dogs that can participate?
No, all dog breeds are welcome.
My dog does not get along with other dogs. Can we still attend?
Please visit our CONTACT US TODAY so we can reach out to you.
My dog is not trained. Can we still attend class?
Loose leash walking* and a working knowledge of sit, down, and stay is required for the safety of all participants.
*Loose leash walking is when your dog is walking with you and he/she is allowing a loose leash (a relaxed J-hook in the leash from your hand to your dog's neck). Heel command is when your dog's head is in line with your heel and he/she is looking up at your face. It should not be expected to be sustained for more than 10 seconds.
Need more dog training? REQUEST PRIVATE DOG TRAINING.
Do I need a vets permission to attend class?
Your dog's health and safety is important to us. With this in mind, your consultation will include a questionnaire that will help determine if you should consult your dog's veterinarian before your dog starts activities with us.
What vaccinations are required for my dog to attend class?
Current vaccine records (DHPP, Bordetella, and Rabies) and/or Titer Test Results must be provided before or at your Consultation. These records must be kept up-to-date in order to attend Feet & Paws Fitness classes/activities. Click here to learn HOW TO SUBMIT VACCINES and/or TEST RESULTS.
What should I bring for my dog?
REQUIRED

    Your dog!
    6 ft. hands-free leash, nylon OR leather leash*
      No retractable leashes.
    Flat buckle collar, martingale, or harness*
      No slip collars. Prong collars acceptable with instructor approval.
    Gym Shoes*
    Potty Bags

*For your team's safety, you will not be able to participate in class without these items.

RECOMMENDED

    Water (for you and your dog)
    Athletic clothes (highly recommended)
    Yoga Mat (highly recommended)
    Workout Towel for you
    Treats & treat pouch
    Towel or (elevated) bed for Dog’s Place/Home
Can I bring dog food, treats, toys to class?
Yes! Help your dog succeed and bring their favorite small sized kibble/treats and/or small toy.
What types of collars, leashes and harnesses are permitted?
COLLARS
Properly fitted flat buckle collars, martingale collars, prong collars, or harnesses.
Corrective prong collars acceptable with instructor permission.

LEASHES
6 feet nylon or leather leashes are required. No retractable leashes or slip collars are allowed in class.

Can my dog be off leash before, during or after class?
For everyone's safety, dogs must be ON-LEASH at all times.
Who cleans up after the dogs?
You do! Please bring potty bags with you (but we should have some on hand just in case).
What if my dog is aggressive to other dogs in class?
This will be handled on a case by case basis.

POLICIES/PROCEDURES

Is the Consultation mandatory?
Yes, we want to make sure we have this time to get to know each other! Both you and your dog must be present (and if a couple team, you, your dog, and you additional human teammate).
Do I need to sign a liability release?
Yes, each participant needs to sign our liability release BEFORE beginning Feet & Paws Fitness' class/activity.
What is your tardiness policy?
The warm up is an essential part of the work out for you and your dog and cannot be missed, Late arrivals are also disruptive to others in class. So, for your team's safety as well as others, late comers (more than 10 minutes) to a group fitness class will not be able to join class  and will lose a class credit.

If a client is tardy to a private dog training session, that time will be deducted from the training session. Feet & Paws Fitness will wait 15 minutes after the scheduled start time, after which the entire session will be forfeited without refund. If Feet & Paws Fitness is tardy, that time will be made up either at that session or in another session (determined by the client). If Feet & Paws Fitness fails to show within 15 minutes of the scheduled start time, the client should contact Feet & Paws Fitness immediately and a make-up session will be scheduled

What is your cancellation policy?
TARDINESS & CANCELLATION POLICY
Consultations are non-refundable. If you cancel your Consultation with less than 6 hours notice, are more than 15 minutes late, or are a no-show, you will be charged a $15 fee when rescheduling.

Purchased Classes, Class Packages and Programs are non-refundable, however, if you cancel your Class reservation via MindBody at least 12 hours in advance, you will retain the class credit in your account (for use before the expiration date). Late cancellations (less than 12 hours), later comers (more than 10 minutes) and no-shows will lose the full class credit.

Refunds for Private Training are only available after the first session, minus the cost of a single private training session and a $15 fee. Sessions cancelled at least 24 hours in advance (Feet & Paws Fitness must acknowledge the cancellation) can be rescheduled without penalty. Late cancellations (less than 24 hours) and no-shows will be charged full price for that session. If a client is tardy to a session, that time will be deducted from the training session. Feet & Paws Fitness will wait 15 minutes after the scheduled start time, after which the entire session will be forfeited without refund. If Feet & Paws Fitness is tardy, that time will be made up either at that session or in another session (determined by the client). If Feet & Paws Fitness fails to show within 15 minutes of the scheduled start time, the client should contact Feet & Paws Fitness immediately and a make-up session will be scheduled. If you cancel a session with less than 24 hours notice or are a no-show, you will be charged a $15 fee when rescheduling.

What is your refund or return policy?
Please read our cancellation policy in the previous question.

EXTRAS – Private Training, Add’l Services, etc.

Can I do private dog training with two or more dogs at once?
Yes! Visit our Private Dog Training page.